Job description
We are looking for a proactive and detail-oriented Business Analyst to join our team. You will play a critical role in analyzing client operations, identifying inefficiencies, and recommending workflow automation and business process optimization solutions. As a bridge between clients and our technical team, you will ensure that our solutions are aligned with client goals, helping businesses achieve efficiency, cost savings, and growth.
What Will You Do
- Conduct detailed analysis of client business processes, identifying opportunities for workflow automation and process improvements.
- Gather, document, and validate business requirements, working closely with clients and internal stakeholders.
- Translate business requirements into technical specifications for the development and automation teams.
- Collaborate with clients to understand their pain points and recommend tailored automation or process optimization solutions.
- Develop process maps, workflow diagrams, and business process documentation to support automation and optimization efforts.
- Provide data-driven insights and performance metrics to measure the success of implemented solutions.
- Support the implementation of automated workflows by coordinating with the technical team and ensuring alignment with client objectives.
- Conduct post-implementation analysis to assess the impact of workflow automation and suggest further optimizations if needed.
- Stay updated on industry trends and emerging technologies in automation, AI, and business process optimization.
What You Bring
- Proven experience as a Business Analyst, ideally in a workflow automation, process optimization, or tech-related field.
- Strong analytical and problem-solving skills with the ability to identify process inefficiencies and recommend solutions.
- Excellent communication skills, with the ability to work directly with clients to gather requirements and explain technical concepts in simple terms.
- Experience with process mapping tools (e.g., Lucidchart, Visio) and workflow automation platforms (e.g., Zapier, Make).
- Ability to work closely with technical teams to ensure business needs are effectively translated into technical solutions.
- Strong project management skills, with the ability to manage multiple client engagements simultaneously.
Nice to Have
- Experience with business process optimization frameworks such as Lean, Six Sigma, or BPM.
- Familiarity with API integrations and automation platforms (Zapier, Make, Power Automate).
- Experience in data analysis or reporting tools (e.g., Power BI, Tableau).
- Industry-specific experience in sectors such as healthcare, finance, e-commerce, or manufacturing.
- Certifications in business analysis (e.g., CBAP, PMI-PBA) or process optimization methodologies.
What We Offer
- An exciting opportunity to work in a fast-growing company focused on automation and innovation.
- Collaborative and dynamic work environment with opportunities to work across multiple industries.
- Continuous learning and professional development in automation, AI, and business process optimization.
- Flexible work arrangements, including the option for remote work.
- A supportive and innovative team that encourages new ideas and growth.
Benefits
- Competitive salary with performance-based bonuses.
- Comprehensive health and wellness benefits.
- Flexible working hours and generous paid time off.
- Access to cutting-edge tools and technologies for professional development.
- Opportunities for career growth and leadership within a forward-thinking company.